Вот мой чат с ними
How I can get my money back?
win32nipuh, 11:06 Uhr
You can use our TakeAwayFlat for 9,95€, then we can take 50% from the bill.
Dirk, 11:08 Uhr
I.e. if I change my current tarif to TakeAwayFlat then you can return me back 150 eur?
win32nipuh, 11:10 Uhr
TakeAway is a extra option, tarif wont change.
Dirk, 11:10 Uhr
You can extend your contract to receive a credit, too.
Dirk, 11:12 Uhr
I am trying to understand correctly: I get option(9.95) to my current tariff (10 eur) and yo ureturn me 150 eur? is it correct?
win32nipuh, 11:12 Uhr
Yes, the Option will run for 24 months at least.
Dirk, 11:13 Uhr
I see, but may be you can return me full sum?
win32nipuh, 11:14 Uhr
Im sorry, that is not possible.
Dirk, 11:15 Uhr
Because 9cent/1kb it is not normal
win32nipuh, 11:15 Uhr
is this 9cent/kb - GPRS internet?
win32nipuh, 11:16 Uhr
It is very expensive in your actual tarif.
Dirk, 11:18 Uhr
yes, but this 300 eur is for this price
win32nipuh, 11:20 Uhr
with the takeaway option you can surf as much as you want for 9,95€ per month.
Dirk, 11:21 Uhr
Who use internet for this price? nobody. I do nto want to pay too because I did not ask to switch on this service. Nad debitel did NOT inform me that this internet swithced on for me. Also, I have no in my contract this option/
win32nipuh, 11:21 Uhr
TakeAwayFlat seems not bad, but i need get back my 300 eur. And after it will go to this tariff
win32nipuh, 11:22 Uhr
Surf by Call is active since the contract starts, we didnt turn it on or switched it in some way.
Dirk, 11:24 Uhr
If you use the internet with your phone, you have to pay for it. A checkbox is warning you, too, if you turn on mobile data on your phone.
Dirk, 11:26 Uhr
Surf by Call is in Vodafone Vario 30?
win32nipuh, 11:26 Uhr
I do not use internet in my telephone.
win32nipuh, 11:27 Uhr
If you dont use an other option, yes. And yes you did.
Dirk, 11:27 Uhr
Or at least turned it on and the phone used the internet, but in the end it has the same result.
Dirk, 11:28 Uhr
I do not see any options about internet in my Vertrag data especially for these crazy money
win32nipuh, 11:29 Uhr
I see GPRS by Call. Is this what you mean?
win32nipuh, 11:30 Uhr
Yes its the same.
Dirk, 11:30 Uhr
GPRS surf by Call VF
Dirk, 11:31 Uhr
but why debitel did not infor me that this option switched on?
win32nipuh, 11:31 Uhr
Because it didnt switch, it is on since 29.03.2010.
Dirk, 11:31 Uhr
could you give me debitel post address for letters where I can send paper letter ?
win32nipuh, 11:32 Uhr
mobilcom-debitel GmbH Kundenservice 99076 Erfurt
Dirk, 11:33 Uhr
sorry but I had not info about it was switched on in 2010
win32nipuh, 11:33 Uhr
As i said it didnt switch.
You changed the tarif form Vario S to Vario 30, and in Vario S it was on, too.
Dirk, 11:35 Uhr
and in this tariff wrote that internet is for this crazy money?
win32nipuh, 11:36 Uhr
The cost are the same in both.
Dirk, 11:37 Uhr
9 cent / 1KB ? ??
win32nipuh, 11:37 Uhr
can you give me link to this tariff Vario 30 where I can read about the price for the internet?
win32nipuh, 11:38 Uhr
from 0,09€ to 0,37€ each 10KB, depends what internetpages you use and which apn.
Dirk, 11:38 Uhr