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в ответ ColdWeather 09.11.08 12:15
Полный капут:
"The best sales people, and the most effective influencers of behavior, are extremely sensitive and empathetic to others. They listen very closely to what others are saying and they listen for the messages that are being conveyed between the lines. They are aware that there are things that are being said and things that are not said. You need to get your ego out of the way long enough to focus in, like a laser beam, on the other person. When you do, you'll often be aware of concerns that the other person has that you might have missed if you had allowed yourself to get wrapped up in your own product or service, or in your own desire to communicate your own message."
"The best sales people, and the most effective influencers of behavior, are extremely sensitive and empathetic to others. They listen very closely to what others are saying and they listen for the messages that are being conveyed between the lines. They are aware that there are things that are being said and things that are not said. You need to get your ego out of the way long enough to focus in, like a laser beam, on the other person. When you do, you'll often be aware of concerns that the other person has that you might have missed if you had allowed yourself to get wrapped up in your own product or service, or in your own desire to communicate your own message."